FAQ

FAQ

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FAQ

How do I choose the right lithium battery?

Share the equipment make and model, voltage, battery compartment dimensions, load, shifts and charging conditions. We use these details to match capacity, enclosure, interfaces and charging equipment. Forklift battery-weight requirements must also be checked.

Do you offer OEM/ODM customization?

Yes. Solutions can be developed around voltage, capacity, enclosure dimensions, BMS communication and charger matching. Samples, validation and production schedules depend on project requirements.

Can I replace a lead-acid battery with lithium?

Many vehicles can be converted, but voltage, installation space, battery weight, connectors, controller and charger compatibility must be confirmed first. The installation solution follows a technical assessment.

What technical support is available after delivery?

Project support may include installation guidance, commissioning assistance, operator training and diagnostics. Remote monitoring and on-site support depend on the product configuration and service agreement.

What type of cells do you use in your batteries?

We manufacture our own lithium iron phosphate (LiFePO4) cells and also support customer-specified cell brands. Cell options can be matched to the technical and commercial requirements of each project.

What voltage and capacity ranges can you provide?

We support customized voltage and capacity configurations. Our team can recommend suitable specifications based on the equipment, duty cycle and actual operating conditions.

What is the battery cycle life?

Our standard configurations can deliver 3,000–5,000 cycles. Actual cycle life depends on operating conditions, depth of discharge, charging practices and ambient temperature.

Do you support customization?

Yes. We provide in-depth customization covering voltage, capacity, enclosure dimensions, communication protocols, connectors, BMS functions and complete battery PACK solutions.

What warranty do you provide?

Warranty coverage is determined by the battery model and operating conditions and is specified in the contract. The warranty scope and terms can be confirmed in writing before cooperation begins.

Which payment methods do you accept?

We accept payments in RMB and USD. T/T bank transfer is the standard method, while other international trade payment terms may be negotiated for large orders.

What is your production lead time?

The typical production lead time for standard bulk orders is 15–20 working days. Timelines for highly customized or complex projects are confirmed separately after the technical solution is finalized.

How long does delivery to the destination country take?

After production, transit time depends on the freight forwarder, shipping method and vessel schedule. Air freight can be arranged for urgent orders, and we can quote the estimated lead time and cost for both sea and air freight.

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